I have call catcher on my phone. When a message is left I normally get a diffirent tone to dialing tone this is not happening. I phoned the call centre today, and was told to dail 10210 option 1, 3. This was for internet queries, I told her my story, she put me through to how to load prepaid on ...
On the 25 october 2013 my mother bought me R 40 cell c supercharge, the following morning when i check my air time i find that all most of the super charge airtime is gone.only R12 left and i decided to check the data usage on my phone since i dont make calls, i had only used 32 megabytes for the ...
I called bankmed to find out if i can include my grandmother in my medical scheme and they said YES, they gave me quotes and everything and i was told i need to fill a form and submit. I went back to my family to confirm that my granny will be in my medical aid. After a few day i called to get form ...
Good day, i phoned the call centre to get proof of settlement of the account. Apparently there is a shortfall amount, and I needed to phone the accounts department. When I phoned them I was at FNB Investment department, they put me through to the accounts dapartment. That guy wanted to know the ...
WOW!!! FNB being "the most innovative bank in the world" really doesn't set the standards high... I have been shoved around so much by there call center agents I'm not even sure whats going on anymore. The technology is slamming but the customer service!!?? VERY disappointing. Maybe its ...
I called the customer service line due to a discrepancy on my premiums as per my schedule and debit order that was taken off my account. T J Viljoen was quick to identify what happened and clearly explain it to me and then assist in resolving this query. In doing so he even managed to re-evaluate ...