A very special thanks to a call centre agent, Kagiso G (KG). Brilliant Brilliant brilliant! If more staff to his calibre were to be appointed in VM, then I think VM wouldn't be as as it is now. It's because of staff like Kagiso that companies like Virgin manage to keep their reputations standing. ...
I upgraded a contract on Monday 18 November 2013 via the Vodacom Website. I was promptly contacted by Vodacom the same evening and ordered the iPhone 5s. My upgrade ref no. is U563197. I asked for a silver iPhone and was assured by the Vodacom employee that they have stock on hand and that my ...
I bought a data bundle and it was activated. I was charged out of bundle rates after activation. The agent told me the bundle wasn't allocated to my line and it is my problem. It happened two times in a week. I have been charged for the bundle and they are still charging me out of bundle rates. ...
So I upgraded my ADSL package after being with this amazing company for almost a year now. In that time, I've only had minor internet issues, and none of those times Afrihost was at fault, but they still did their best to help me fix the issues or to keep me updated when the Telkom lines were being ...
I purchased a R10 Pay As You Go voucher, and tried to scratch it to get the recharge numbers. I did not realise that it had to be opened. When I opened it all the numbers except 5 had been blacked out. The call centre said they need 8 numbers plus serial number. I asked to speak to the supervisor ...
I have a monthly debit order with DSTV. My account is and was always up to date. My subscription has been disconnected 5 times this month. I have had 5 apoligies and 5 reconnection fees refunded. I have lost minimum 5 days of viewing and spent on average 15 min per call from my cell 75min of ...