I woul like to take this oppurtunity to thank Kabelo Mohlamme as he went an extramile to assist my mother with her query. To whoever is a manager ya Kabelo... please give this guy some recognition as he deserves it... There were other advisors that were passing the buck. But not only took the ...
Greetings, I had an incident on Thursday due to. Roxy Claasen handled my claim and the service I received from her was excellent. In today's world this needs to be treasured at all times. I'm a firm believer that customers will not just buy into your product but will buy into service requirements ...
It seems with this bank, you are just a number and nothing else. I logged a complaint a few months ago regarding a branch and to date I have not been provided with any assistance. So today I have an issue with my online banking and due to my previous branch experience, I opted to go the call centre ...
Called to ask for my premium to be reviewed as I received a renewal schedule which had my premium increasing. Spoke to Lucas who had the worst attitude I've ever encountered in my dealings with MiWay. He was just uninterested in helping me. So I told him I wanted to cancel the policy and this is ...
My decoder keeps restarting - last week Monday i paid R300 for a new one, and deposit the money and emailed cnf. i was advised that a new decoder would be couriered to me, During the call i asked how long the new decoder would take and was told 24 hours. On Wednesday it had not arrived so i phoned ...
I cancelled 2 Greyhound tickets on the 19th November 2013 via the call centre and I was told I needed to send an email to the manager to get a refund. I have not received a response or acknowledgement from the manager that he has received my email and when I call the call centre to enquire about ...