Is it a part of the training afforded call centre personnel to either have the member holding on until they give up or drop the call when faced with a query they are unable to answer? I find this extremely rude and bad mannered- I also find it outrageous that I can be told by a call centre person ...
Ntombi gave me excellent service she must be one of outsurances greatest assets ...
Last year a booked a holiday for my husband, son and myself to go to Durban. I incorrectly booked & paid for return tickets from Joburg to Durban instead of Cape Town to Durban (silly I know!). I phoned Kulula when I realised this. To change the flight it was going to cost me more money than to ...
I have been a customer of VM for many, many years. Phoned for a phone upgrade today, not even a contract upgrade, they refuse. Apparently I didn't pass the "test" and now I need to mail through all sorts of documentation. I have never defaulted on payment through all my years with them ...
I called MTN to enquire whether I could upgrade my handset on the phone. I was told yes and that as I was moving from a Blackberry to a Samsung S3 I would need to call the call centre when I received my handset so that they could activate my new phone. I did this and was passed from pillar to post ...
Well there are limited adjectives to show how impressed I am with your service. For the short time I have been with you guys I have had nothing but pleasure dealing with you from sign up, claims and cancellation. So to you Mary Anne. Keep the fire burning Mi way ambassador. To Thulane in retention. ...