I called MTN to enquire whether I could upgrade my handset on the phone. I was told yes and that as I was moving from a Blackberry to a Samsung S3 I would need to call the call centre when I received my handset so that they could activate my new phone. I did this and was passed from pillar to post because no one knew what to do. I was sent to an automated procedure three times even after asking not to be put through to that section again!! Each time I ended up there I had to start the WHOLE call centre procedure again. Waiting to be put through, explaining the WHOLE story and coming up again and again with bewilderment. Now I am told that I cannot do this process on the phone and must go instore to do this. Why did MTN tell me I could do it on the phone then!! I have wasted hours of my time - if I had known I would need to go instore I would have just done this in the first place. I am so irritated I can barely breathe. Sort your call centre out MTN!
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