I called the call centre this morning and I got the shock of my life, the horrific attitude I received was out of this world. I had a problem with my DSTV, and called the call centre, after waiting for 20 minutes, the agent who answered the phone gave me some flimsy solution to try and assist me ...
I have spoken to so many people at SARS to try and get our Tax Clearance Certificate, but after numerous calls still have not received it. We are in good standing with SARS, yet the on-line application does not show on their system. Ms Theron is the first person I spoke to about this who really ...
My wife and I have retirement annuities and investment plans with Liberty Life. I am going to move the investments to another financial service provider. My wife recently applied for the maternity benefit on her retirement annuity and the call centre agent instructed my wife to send through certain ...
My line has been suspended, I'm trying to make a call to make necessary arrangements and I'm told Credit Management cannot take calls. What MTN is saying is I'm not allowed to make an arrangement for payment because everybody refuses to have me speak to them. My line is suspended, there's no way ...
On phoning Discovery Health to query an hospital account, there was a lot of noise in the background - which is understandable as it is a Call Centre. But the noise I was hearing was a tv! I asked the agent if she was watching tv - she replied - "is it too loud, I will turn it down" She ...
On the 1st of February I ported my Vodacom number to Cell C. On the 2nd of February I went into the Promenade, Mitchells Plain branch to purchase R300 airtime with the understanding that Supercharge will be applicable and I will get 900mb bonus Data valid over 30 days. I even asked in the branch ...