I bought R100.00 Telkom airtime via cell phone banking with FNB on the 21/03/2013 (Public Holiday). After confirming the transaction, I received an sms with the voucher number, as well as the serial number. When trying to load the voucher number I got a voice prompt advising me that the voucher ...
I phoned Telkom to query my account. The call centre agent did not even listen to my explanation, but immediately decided I am just wasting her time and does not understand. Only when she went through the trouble of listening to me she agreed that it was wrong. This treatment of clients will cause ...
I submitted two claims in the last 3 weeks for an eye test as well as new spectacles. The last one was submitted last Tuesday. I submitted it timely as I was fairly shocked to hear that Momentum only pays claims every 2 weeks which, in itself is poor. I spoke to Randwir Roopnarain who was ...
Hi I would like an insurance quote, but it does not seem that anyone works at the insurance contact centre. Does FNB Head office know that there is no response from the call centre? What happens if you have a cliam doe sit take this long as well? I am used to much better service from FNB. Please ...
I phoned to get home content insurance on my second home. Adishan was very effecient in helping me get this done and he also got the admin fee waived for me as I have another policy with First for Women. ...
I paid R2000 towards arrears on my loan account and was left with a balance of R468, i called the call centre after 2 days to confirm if it was received and they advised that it was. instead of Of debiting R468 Nedbank debited R1236 on the 21/03/13. on the 22nd i called the call centre for a ...