Called into the call center again this morning regarding ADSL line off for 4 days in a row now. The guy took details down and then told me that all it required was for him to reset on his system, it is appears all synchronized on their side he just need to reset the profile and it will be back up ...
I phoned the call center to inquire about a secondary card, they told me I have to go to the bank At the bank the consultant informed this could be have being done telephonic via the call center however he made the calls and all was done at the bank. He gave me a reference number and advised me to ...
I am getting extremely frustrated trying to follow up on my smart device order. I have dialled at least 7 different number and received a mixture of sitting on hold for hours or being told to call another number. This is not the service I am used too. This excludes, the 2 month old Premier Banker ...
I called in today to increase my limit on my contract phone. One person had told me that they are going to be sending a email to the accounts people to increase my limit and deactivate my line, and that I should receive an SMS regarding my query. I received the SMS, however still my line has not ...
On the Vodacom website it states that Vodacom will deliver goods the next day. My order was placed 17/05/2013. I called the call center 2 days in a row and was told delivery would take place on the 22/05/2013. I called gain 13:30 asking when I would receive delivery and was told that the good will ...
I tried to have a very simple query attended to today which has led to no end of frustration on my side: All I want is a statement of my Vitaprem payments of R105 per month deducted from my account starting 1 July 2012 to present. What I received instead: A call to Vitality redirecting me to ...