I sent my claim in on the 7/01/14 and again on the 9/01/14and received that automated response with the reference number. I then phoned in on the 18/01/14 (as it was still not paid) and was sent documents to change my claim banking details which i did that morning-i followed up after i sent them ...
This is now my 3rd complaint and I still have not received any feedback regarding my charge back for an error that was cause by Standard Bank. It is now 18 working days (and exactly 1 month to date) and I was told by persons responsible that it will not take 12 working days as it has been escalated ...
I received a call two weeks ago from MTN offering to upgrade my contract over the phone. I went through the process with the consultant who told me my phone would be delivered within one week. More than a week has passed and no phone has been delivered to me!!! I also told the consultant that I DO ...
In 2011, I went to Polokwane branch for partial surrender and the lady that was assisting me, gave me a surrender. So it was cancelled. A month later I called the call center to check why they didn't deduct only to find out that it was cancelled. I opened another one 2012 and I want a partial ...
I have a outstanding account with Telkom which I've been paying every month. They switch from VVM to Creditworx. They phoned me on Saturday and I asked for my statement as they claimed I owe R13 000 which was insane. My outstanding amount is about R6000. So they said they will send it to me. An ...
Reported problem with our telephone liine / adsl on Friday 10th January to Telkom. Was informed by the call center that a technician would contact me shortly. One week and several calls later, still no technician, just apologies and reference numbers. I can hardly believe the treatment that's being ...