I have been waiting on the line to Standard Bank Brandwag and Loch Logan for more than 5 min, and nobody answers their phones. It seems that Standard Bank has a policy, that everyday is a public holiday. Worst bank ever. But than again, in South Africa you don't see customer service in any of the ...
The past Saterday I used a ATM and the ATM took my card. I phoned my personel banker and phone was just ringing no one was calling me back. I phoned lost cards and the waiting time for the call was 20 min. If i phone Private banking no they just put you throw to lost cards and I had to wait 25 min ...
This was really something new for me, A FNB emploee that matches the online banking service, its not everyday you meet a friendly helpful FNB employee who really makes a customer count. I do appreciate it, her service was outstanding. ...
I'm not even going to try and contact the call centre; I've come straight here since it seems you get a quicker response on this site... hmmm... I wonder why that is. I've arranged for a stop order to go off from my account every 5th of the month. Come the 5th, nothing, 6th nothing and then only I ...
My father used a FNB ATM an hour and ahalf ago and the ATM "swallowed" his card. When my father went to report this to the bank. The bank informed him that the card had since been used at a clothing store for a purchase for 2 purchases - one for R6, 500.00 and another for R3, 000.00. My ...
I applied for a credit card last year at the Brandwag branch of FNB in Bloemfontein. I handed in all my documents. They gave me a quote which I denied as the interest rate was higher than what my current bank was offering. They told me to get a statement showing my interest rate and return. On my ...