I would just like to thank the call centre staff for their great service! I phoned in a couple of times this week, to update banking info, queries on claims, etc, and every time I phoned I only got good, efficient and friendly service! It is really a pleasure do deal with you guys, keep up the ...
I phoned the call centre on 9th April 2013 and spoke to Lungi Mkhize and requested a Tax Certificate for the tax year ending 28 Feb 2013. She replied and sent me a Confirmation of Membership Letter??? This is not what I requested, They are 2 separate documents!!! I e-mailed her again on 19th April ...
We use Pharmacy Direct for the delivery of our chronic medication as it is contracted to medscheme under Bonitas to make the necessary deliveries. The service that PHARMACY DIRECT offers to their customers is terrible. I submitted a new script for the year 2013 but Pharmacy direct has been ...
My wife had root canal treatment on one of her molars. This month we discovered that Bonitas (DENIS) no longer covers root canal treatments on molars! So we now have to pay for the treatment. This is a new development that they do not cover this particular treatment on our policy. Last year this ...
I belong to Bonitas & have Multiple Scheloris (MS) - for the last 2 years, I have to pay all my Chronic medication cash, excluding Rebiff. Since November last year I now also have to my all Specialist accounts. My Rebiff and Copaxone have also been rejected since November, after numerous ...