I am totally apalled by the total lack of service from Bonitas. I had surgery approved however afterwards they are refusing to pay, even though authorisation was obtained. I have called and been transferred between departments numerous times with no one taking the responsibility to solve the ...
I logged a Hellopeter complaint regarding the terrible service I have received. TO DATE I STILL HAVENT RECEIVED MY DOCUMENTS!!! I NEED MY MEDICAL AID CARD TO GO TO THE DOCTORS AND STILL DO NOT HAVE IT!!! I was promised by the call center supervisor that it would be delivered to my work address in ...
A week ago, this was your response on my complaint: "Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved." One big fat lie! You didn't even PHONE me. NADA. Nothing. AND STILL I had to phone and phone Ciska's number, but she ...
ONCE AGAIN, I am totally disheartened by Bonitas. I have been struggling for months on end. As soon as something gets resolved, then a new problem starts - and you want to know what my big problem is? PEOPLE NET GETTING BACK TO QUERIES. NOT ANSWERING PHONES! Seriously! I've been having a problem ...
My 11 year old daughter fell and a part of her incisor broke off and left her with an awful smile which is tempering with her esteem. An application for a crown was lodged with Denis and to my surprise it was rejected on the basis that the benefit for crowns and bridge treatment is limited to ...
I have to take my child for a specialist visit tomorrow and just found out that my benefits have been exhausted! Big shock to me then I call them to check howcome and check all my claims and find that specialist visits are deducted from day-to-day benefits. This is totally unreasonable - 1 ...