Once again FNB comes out tops with pathetic service. Firstly, I ordered a new credit card to be sent to the Richards Bay Boardwalk branch and that was not done. It was sent to a different branch in Richards Bay as I was informed by Randy at the call centre this morning. Why? Was my instuction not ...
I am so irritated with Standard Bank credit card because they call my number looking for someone else. I have advised them that this person uses a different number but they are still calling me. These calls they happen everyday and the smses are also everyday. I am not Jacques and so stop calling ...
I HAVE REQUESTED TO CLOSE MY ACCOUNT AFTER THIS PATHETIC EXPERIENCE. CALLED THE CALL CENTER, CONSULTANT SHIMIZE ADVISED THAT THERE'S A BALANCE OWING, I EXPLAINED THAT THE ACCOUNT HAS BEEN PAID UP, DID NOT RECEIVE A CARD REPLACEMENT SINCE FEB 2013. CONSULTANT ADVISED ITS CARD FEE, CARD NOT USED, FEE ...
I just contacted the Credit card call centre to have my budget facility cancelled and be on the straight facility. Adel understood me from the on set and did it in less than a minute. such efficient service. it shows that FNB has staff that is well trained and knows what they are doing. keep up the ...
I ordered my renewal card on the 7th of October and asked for delivery to Melkbosstrand branch. I phoned yesterday and was told that my card is at Bayside Centre and they will email the branch to phone me back. I called this morning (18th) to confirm where I can collect my card and spoke to 3 ...
I went to the Adderley Street branch in cape town the beginning of august in order to get a new card and to change my marital status and surname. I gave all my information to them including copies of both of my id's as well as my marriage certificate. They will remember me well as I almost went ...