I've just been on the phone with 3 people in various call centres to get my credit card redirected which I've asked for via SMS to be delivered to the Tableview branch. They have sent it to the Fourways branch. I've been asked security questions which I understand should be asked. I've moved twice ...
Good day TIME :0815 DATE :03/07/2013 I am so disgusted by the service I got this morning from Matseke Masemola, In the beggining of the call I ask her to log a query for me for charges on my Credit Card, then she told me that unfortunately she cannot assist me with that, I gave her my ID number so ...
I have just spoken to the rudest consultant about my replacement credit card. Unfortunately I did not get a name. I am very sorry I disturbed his restful day and expected him to actually do what I thought was his job. People like this give the bank a bad name. To top it all off I asked him for the ...
I had to close my credit card account and the call centre agent was very rude to me and did not want to listen to what I had to say, Absa have very poor customer care and the main reason I left to move to another bank ...
I am working in Saudi, and upgraded to the platinum value bundle. I completed every thing online, then phoned them (on my expense from Saudi, as they cannot dial international numbers) and followed it all up with a email. I specifically required that the new credit card be send to OR Tambo branch ...
I AM VERY DISSAPOINTED WITH THE LEVEL OF POOR SERVICE EXPERIENCE I RECEIVED FROM NEDBANK CREDIT CARD CALL CENTRE. I HAVE MADE TWO PAYMENTS RECENTLY ON THE 28 FEB 2013 FOR R2000 AND ON THE 01 MARCH FOR R12500, YESTERDAY I PHONED TO REQUEST THAT MY CREDIT LIMIT BE DECREASED TO R5900 THERE AFTER I ...