I have made a flight booking on 4 February 2013, later the afternoon I received a notice that we need to change our flight to the later flight. I contacted Kulula call centre straight away to make the change. I was then told that there is an R342.00 penalty per flight, I explained that I was not ...
I tried to book a flight from Johannesburg to Pietermaritzburg using my voyager miles. It showed on the website that it will cost 15 500 miles. I was a few miles short and therefore contacted the SAA Voyager call centre to purchase more miles. I was then told that I now need 18 000 miles due to the ...
Last night i went to park station to book a bus for my mum who was going to Durban for a funeral. the lady at the ticket office was too busy talking to her colleges that she booked a bus that already left 6 or 8 hours earlier. she then asked us if we want to leave in the morning and we explained ...
I booked a bus to travel from JHB to QTN for 07 December 2012 I then cancelled trip in advance. Greyhound advised me that they do not offer refunds to their customers, rather they give them vouchers and u can use the voucher for travel within 6 months from the date of cancellation. I called them ...
I have received an email from Kulula indicating that if I transport my bike to Argus I will have to pay an additional R300 handling fee per bike. When I phoned Kulula yesterday and queried this, Bronwyn stated that Kulula only received this notice additional payment in February 2013 and that we ...
I booked 2 flights to US in December 2012. Two days before we were to leave my son tragically passed away. I immediately contacted the agency and postponed the flights. I later cancelled them and applied for a refund and sent them the death certificate. I was advised that the refund takes up to 12 ...