Since November 2012 I have been trying to change my contact details and reset my PIN that I may access my Voyager rewards. I have faxed as asked my ID Document as well as my Voyger card details and change of email and mobile no. This morning I was placed on hold for over 15 minutes by the call ...
I was in cape town flaying to JNB on the 8th April 2013, i arrived at the airport 45 min b4 the flight, i waited on the quee and when i get to the consultant it was 42 min before the depature, the lady who was assisting just took her time and even left her till and when she comes back she told me ...
My wife, with my 91 year old aunt, flew from Cape Town to Lanseria. Flight MN476. I requested a wheel chair, and waited with bated breathe, as there are normally problems with this type of request. Kulula just took it in their stride and my wife said that the service was EXCELLENT. They took my ...
I recently booked a tour of Senegal and The Gambia via "Access to Africa". The trip was billed at /- ZAR 40, 0000). I accepted on the basis that this was to be a premium trip for the solo traveller. The premium vehicles were late model 1980's Mercedes Benz station waggons that had seen ...
The booking page reverted to 8am instead of 8pm when I did a booking, I called the customer line IMMEDIATELY to change this as it was a mistake. I had to pay R2100 in total for a ticket that would have costed R1500. I was not allowed to cancel the flight so I could redo it instead of paying an ...
I tried to purchase a ticket on 26 March 2013. I confirmed the purchase, got an SMS from the bank to say the transaction had been approved and the website told me there had been an error and no ticket was issued. I called the call centre immediately, who referred me for an authorisation number to ...