I recently phoned in to Flexi Club client care to cancel my Membership. I was requested to forward my instructions by email to the Client care email address. I duly followed this instruction. In my email I requested the courtesy of acknowledgement of email and confirmation that steps were in ...
I booked a return flight from johannesburg to pietermaritzburg on SAA Airlink using the SAA website for my friends mother and the baggage allowance t&c's told me i could carry 1 bag that weighs 23kgs only to find out she could only carry 2okg's. the website did not specify how an bag (s)/kg's ...
I have sent two emails to [Email Removed] but I have not received any feedback. I made a booking from Cpt to Dbn and Dbn to Cpt, depart in December 2012 and return 4 January 2013. I received a free ticket from a friend to go to Dbn and therefore asked to postpone by Cpt Dbn flight to later in the ...
Kulula robbed me of R342 by charging me twice for a change fee that I have paid for already 10 days earlier via credit card online. I have now phoned their call centre numerous times, I have emailed both statements providing them with proof that they have taken this money from me twice. Today I ...
I arrived at check in counter 28 minutes prior to boarding due to traffic delay on N2. The agent was unaccomodating rude and arrogant. I asked him to please see if he could make a plan but he was indifferent despite me having to get back to JNB urgently. He also charged me for extra hold baggage, ...
During 2012 I was told by reservations that the bookings for 2014 opened in April 2013. When I tried to do a reservation during April 2013 I was told that nothing was available. When I queried this I was told that reservations for the specific place should be made months earlier. How that could be ...