Ethiopian Airlines Cotonou Office
Illiterate and incompetent staff at the Ethiopian Airline office at Cotonou Airport

I was denied boarding by an incompetent and illiterate gate agent in Cotonou. The agent could not read English and claimed my visa was not valid. Check-in staff later admitted that it was valid after I had been denied boarding and had missed my flight. Ground staff was unwilling to help and issue a new ticket.

Their call centre is thoroughly unhelpful as well. They either keep you waiting for hours or claim there is nothing they can do.