AfricaComplaints.com » Traveling & Tourism » Complaint / review: Ethiopian Airlines - Never fly Air Ethiopia! | #303524

Ethiopian Airlines
Never fly Air Ethiopia!

We arrived at Suvarnabhumi International Airport three hours before our designated flight time as required and the check in process ran smoothly. When we arrived at the gates however, we were informed by the staff that the plane had not arrived and was delayed in Kuala Lumpur.
There was no official from Ethiopian present to whom we could direct our queries and the staff that was present were not fully informed of the situation and could not answer our questions. We were informed that hotels would be organised and that the delay was indefinite.
We only arrived at our hotel at 5 am. After sleeping, we tried to contact officials from the airline to no avail. There was no answer at the call centre. No answer at the Suvarnabhumi airport desk, no answer at the OR Tambo International Desk. What was most disheartening was that throughout the delay there was no communication from the airline regarding the delay. We were told that the hotel staff would call our rooms when new information was received, and therefore were forced to sit in our rooms like caged animals.

Date:

Company: Ethiopian Airlines

Country: Ethiopia   City: Ethiopia

Category: Traveling & Tourism

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