On the 3rd of January 2013 we were coming back from Cape Town after a beautiful well deserved holiday. We were booked on a 15:55 flight but then received notification at around noon that our flight will be delayed to 18:20 while still trying to digest that approximately 10 min later another notification came in moving our time further to 20:10. We were shocked to find out only once we were at the airport, after being on the queue for over an hour (used the supposedly "fast"self service check-in by the way) that our flight has been delayed to 00:55 then later realized on the information board that the flight has been changed to 01:25
I can understand that there may have been technical problems but what i can't comprehend is the lack of communication, it simply made me realize how I'm Un-valued as a customer and the lack of consideration for the hundreds of customers you've inconvenienced. But even more annoying is the lack of understanding from your staff acting as though the customer's were the ones at fault. Kulula management needs to sincerely apologize for this and also compensate those who were badly inconvenience. No apology received even after sending them an email
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