AfricaComplaints.com » Traveling & Tourism » Complaint / review: Arniston Seaside Cottages - Disgusting! Arniston Seaside Cottages and Spa Htel | #230441

Arniston Seaside Cottages
Disgusting! Arniston Seaside Cottages and Spa Htel

I phoned Arniston Seaside Cottages to ask what the process was in terms of getting my deposit back; I was put in contact with Robert:
Me: Hi, is this Robert?
Robert: Yes.
Me: Hi Robert, you're speaking to * here, how are you?
Robert: Fine
Me: I'm sorry, did you say fine, or tired? (because of his harsh tone, I was trying to ascertain if he was just being cheeky or genuinely unfriendly).
Robert: Get to the point.
Me: Um ok, I actually put down a deposit for a cottage the other day and have just found out my mother needs to go in for an operation so I was wondering...
Robert (interruption): Why are you phoning me?
Me: Because * told me to?
Robert: Well, that's an easy answer. Look here *, if you have put down a deposit we will hold the deposit for you until you come again.
Me: Well, to be honest Robert, after the way you have spoken to me and your attitude, I don't think I will be...
*Robert hangs up on me*
I then phoned the Arniston Seaside Spa Hotel to complain to a manager. I phoned them because the Arniston Cottages are listed on their website and are therefore an affiliation. They couldn't care. I'm still waiting to hear back.

Date:

Company: Arniston Seaside Cottages

Country: South Africa   City: Western Cape

Category: Traveling & Tourism

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