My husband and I were booked on the flight MN536 due to depart from King Shaka Airport to Lanseria at 6 pm, 01/09/2013. We received a text message at approximately 3pm, informing us that our flight was going to be delayed. At about 8pm we were informed that the delay was due to a malfunction and that technicians were fixing the problem but we were not once informed as to how long this would take. We took off at around 11 pm on a British Airways flight, landing in Lanseria after midnight - having to pay for an additional day of parking (which no one reimbursed us for)
I understand that technical difficulties occur, and it takes time to resolve them.
These are the things I do not understand: NO INFORMATION was given as to what was going on, every time we asked when the flight was going to depart, we were told 'in 20 minutes', a blatant lie, NOTHING was done from their side to make it easier or more comfortable for passengers - NO FOOD VOUCHERS, NO DRINK VOUCHERS, NOT EVEN WATER. When we were EVENTUALLY seated, my husband and I were NOT even seated together.
If the point of Sunday was to exercise just how poor the standards of customer service could sink, Kulula has succeeded
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