AfricaComplaints.com » Traveling & Tourism » Complaint / review: Mango Airlines - Mango Madness Flight Special | #127013

Mango Airlines
Mango Madness Flight Special

I Received an email from Mango that advertises a Mango Madness Special, Fly JHB to CPT for R299, book today on the 04/06/2013 and fly anytime between 4th - 30th June 2013. The Email said the special begins at 09:00 and Mango's Facebook Page says 09:30. Then ALL Contact numbers for Mango does not work! I dailed for 1h30min. Eventually I called the Refunds department and they put me through to bookings. When I finally got through to the call centre I spoke to Yunice, so I wanted to book a flight on the 14/06/2013 from JHB to CPT for R299 and then back from CPT to JHB for R299 on the 17/06/2013 as per advertised. Yunice said its not possible, the special is not available over weekends and that you have to book a return flight and that the SPECIAL fare price is only available for one Leg of the trip. Now I went on Mango's website before 9am today and there was no such T and C's, only after 09:30 it was loaded! So after spending R150 airtime on my cellphone to get through to you and book your SPECIAL Fares, I was told something else by your consultants! Disappointed in Mango, this is NOT how a Promotion should be handled. Maybe that is why other local airlines get recommended? What Now?

Date:

Company: Mango Airlines

Country: South Africa   City: Call centre

Category: Traveling & Tourism

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