I opened a contract with vodacom in August 2011 which i finished paying last year 2013, a few months before i was done paying it, vodacom started calling asking if i want an upgrade and i said no im terminating the contract. I then started receiving texts from vodacom saying that my parcel is being ...
After my previous complaint about this SAME issue I was told it would be escalated and still haven't been helped. I upgraded to a 4mb package in early December. However more than a month later we are still only getting a 2mb speed. I have called Telkom so many times I've lost count. Every single ...
I lodged a complaint with regards to incorrect billing in November 2013. On the 11th of November 2013 I requested that a 1 GB data bundle be loaded to my contract and it was not. The recorded conversation with the Cell C consultant was positive evidence of this request. I was therefore charged out ...
My wifes cell contract with Vodacom ends on 09 February 2014, but Vodacom still wants to charge us the full amount to be paid till end of February. Vodacom doesn't want to listen to reason nor are they willing to budge on the cost for the 19 days that we will not be able to use if the contract ends ...
Our router drops the connection regularly.By this I mean up to every 2 minutes. We reported this 3 years ago, and Telkom, after many technicians climbing poles and testing, told us that it is because we are at the far edge of the exchange area, and a long way from the exchange. Our internet service ...
Upgraded my contract on Saturday and my new phone was supposed to be delivered to my my office by 17:00 today. I phoned them at 15:00 just to find out how far they are and they told me that it still needs to be delivered. I explained to her that the upgrades number is not working and she was able ...