I don't think Vodacom takes these complaints seriously as this has been going on for a month now. Apologies and follow up calls mean nothing if an issue is not resolved. My contract is not even 2 months old but they cannot seem to send me a copy of it (keeping in mind they NEVER provided it to me ...
I was called in Dec 2013 to renew my contract with 8ta, i said i will call in Jan 2014. I called today and no one is willing to help me, referring me to a store. I have spent over 40min on the phone with various agents, phoning all the numbers they give me and being transferred form pillar to post. ...
Long Story Short Been having a line issue since September 2013. Every time i create a fault, a few days later i get a text message saying the problem has been resolved. I then check my line and find that it is still not working, hence i create another fault and the same thing happens. This has ...
My 24 month contract has expired, so I would like to migrate to pay as you go. First I went into the store (Blue Route), where they told me I needed my ID to migrate, which I didn't have at the time. They gave me a photocopied form to fill out that looked like it was from a decade ago and said I ...
After a whole issue of the wrong phone being delivered to me and then finally getting the right phone Cell C called me today to Rica the new micro sim. Guess what? I failed the ITC check twice. Apparantly I don't get the answers right. I don't know my own age, the first 2 digits of my ID number, ...
I had a complaint with my account and after a number of visits to Fourways & Cradle of Man Kind Malls, I received a call from the accounts department Mr Shameegh Frieslaar who was very understanding and help full with my query. They sorted out my account to my satisfaction. Thank you once ...