During Oct2013 my husband passed away. In Nov I phoned to enquire about changing the account and was told by consultant system is down and that she goes home in 9 minutes. In Dec I visited Vodacom4U store in Woodlands, Pta. From here I was sent back and forth between store and (accounts, ...
On 3 Jan 2014 at around 3pm, i went to the Customer Service Walk-in Centre in Morningside. I spoke to Tsholo. This was to follow up on a billing query which i originally raised with MTN (via email) in June 2013 (REQ:2222500) to which i had no response. Tsholo has raised a new query and promised ...
Towards the end of December 2013, we received an sms from Vodacom to inform us that our account expenditure cap had been removed. We had not asked for this to be done. Then a few days later we receive an sms informing us of a high account balance: R4300! This was a huge shock as our usual monthly ...
In November 2013 I received a cell phone package that I ordered, on opening the package I realised that they delivered a wrong phone. I immediately called vodacom to complain and also noticed that it was not a top up 200 as agreed but was given air time worth 3500. that is when I cancelled the ...
My Vodacom cellphone contract was upgraded without me knowing about it. A new subscription fee was double what I paid Vodacom the first two years. I reported the matter to Vodacom upon which they assigned a person to investigate the case. This went on for quite some time. I then voiced my concern ...
I received no notification from Vodacom as to exactly when my contract will terminate. I was at a Vodacom outlet yesterday the 20/01/14 and found out that one of my contracts were due for an upgrade in November 2013. My whole intention was to terminate this specific contract in order to reduce my ...