I purchased a 5Gb data bundle around 14/12/2013. When I checked online, I had been billed but could not see the remaining balance on that 5Gb bundle. Even after several phone calls Vodacom could not explain why it wasnt being loaded and said they expect to have a response by 09/01/2014. On ...
I received this morning my account, thinking it will the new correct prices. However, now all of a sudden I am charged for this month account which I paid last month and then they are charging me for the Feb as well. This is not right at all and I will be able to take legal actions against this!!! ...
I am really upset. I cancelled my Virgin Mobile contract in July 2013. They informed me that the debit order will be going off until October 2013. So... After November and December's debit order went off for the basic amount (R200- as I haven't even had the sim card since January 2013 when my phone ...
I used to be registered on MTN Active so that I can monitor my cell phone accounts on the internet and not get printed statements in the post. Since November I have been unable to sign into this account. Despite making several calls and been promised a solution, I have had enough. For this period, ...
On the 18 Dec I contacted Virgin 123 HELPLINE in connection with a deduction of R1000 for which I have to yet receive a detailed account. I was informed that someone would call me back and that there was a problem with billing that month. No correspondence received yet. This is my untold problem ...
I reported my faulty residential land line on 19 November 2013 and Telkom replied back on 12 December 2013 stating that the fault was repaired which was not the case. The same day I again reported the fault and today 22 January 2014 Telkom replied that the line is now repaired which is not the case ...