I visited Vodacom Customer care in Nelson Mandela Square on the 20 Aug to cancel existing contracts. The staff was slow, with bad attitude and unhelpful. After 40 minutes of waiting in the queue, I was told that I needed to call the call centre to get a cancellation quote. I called the call centre ...
Since closing my Vodacom account on 31 May 2013, I was billed for close to R1000 for the month of June. My account has never been so high, thus I requested an itemised bill. It is now nearly three months later, and I still haven't received it - I faxed amotivation letter, ID copy, etc. to Vodacom ...
Telkom is a big let down! We caught a Telkom technician using our line and decided to inform Telkom about it! Big mistake, all I got was 2 hours and 20mins of frustration! Employees at the call centre are clueless as to a protocol for this scenario! I spoke to more than one person and each time ...
I took out an additional contract. Received my phone, but there was a crack on the screen. I reported it to Virgin Mobile, they sent the courier to collect it. I than received a call from them advising me that they have received the faulty handset & will replace the handset. Two weeks later and ...
I logged a complaint on 11 July 2013 in hello peter for Cell C regarding my terrible reception on my 2 contracts. The last reply I got from Cell C is that their Cell C network team is working on the issue. The query reference number is SD117188. I received this feedbck on 18 July. After a full ...
In May I changed my contract from MTN to Cell C. My number was ported and RICA'd on the Cell C network. On Saturday 10 August, while I was driving up to Johannesburg, a computer at Cell C deactivated my sim at approximately 8.30 am. No message was given to me, my number just ceased to exist. My ...