I am trying to upgrade my telkom internet line to a 10meg unshaped line and decided to go to the telkom store in Canal Walk on Saturday. Apparently they do not do line upgrades or cancelations in the store ironically called "Telkom Direct", I should call the call centre... and then it ...
I made a payment into the wrong account and have requested a refund since November. I have complained here before and was contacted. I was asked to provide the proof of payment, id copy and banking details. I provided this more than once. I was told it would be refunded within two days. I am still ...
My sim was suspended on 21 Jan 14 due to outstanding payment, 8ta debited my account on 24 Jan 14. The following day, I requested 8ta to activate my sim, however the consultant failed and I requested a manager, however I was transferred to Zandile Masilela (team leader), I explained to her that I ...
I received my December invoice and i saw i was charged for insurance R169.00 which i didn't apply for. i have insured the phone i upgraded with, but it was on prepaid and Cellsure debits my Account. I called Vodacom on the 23-12-2013 and a service request was logged (Service Request No: ...
I went to take a contract out in December for a Samsung Galaxy Tablet. After 3 times promising me that stock would arrive, when it didnt, i received my tablet on Christmas Eve and the contract was activated. On the 1st of January my new data bundle kicked in only for me to realise that Joe had ...
I have not been able to cancel defined services since July 2013, despite the cancellations department committing to phone me back to resolve the issue. I being billed for services every month, despite my numerous requests. At this stage, my next step will be to lay a complaint with ICASA. ...