No feedback has been received with regards to escalation reference ARS 235680 as Innocentia Tsoku stated would be given (in response to my previous complaint regarding ongoing billing). E-mailing "Complaints Escalation Enquiries" from the Telkom website has also yielded absolutely no ...
I have been emailing client services and MD desk with no response since 7 November 2013. I then called into your MD help desk on Friday 8 November 2013, spoke to a person called Mamelu and was told that she will call me back shortly with resolution. I have not received a call back or resolution. I ...
I moved homes and requetsed my telephone line to be moved. The technican on the day said that there was a problem with the line coming into my home and it needed to be sorted out from the head office. The line was basically very scratchy. That was on the 18 October 2013. After numerous phone calls ...
I booked my phone (Samsung Galaxy S4) in for repairs on Saturday 9/11/2013. They told me I have the option of using the warranty assessment and repair, which I opted for. They told me to bring all the items that were in the box, including the manuals. I had to drive back home to go get all these ...
I have logged several calls during the last week and have received no response from any of your Managers. At this point of time I come to the terms that your managers are simply to refuse to speak to me. Your service is pathetic from the stores to your HQ call centre. Your technician are to ...
We have been with Telkom now for about 2 months - uncapped ADSL and it is so slow we may as well write a letter, stick a stamp on it and post it instead of emailing! We are an e-commerce company so this is completely unacceptable, we cannot work! We have complained a number of times about this and ...