I tried to upgrade my mother's phone to a new Virgin package. Never happened 9 calls to call centre later. Then cancelled upgrade and arranged for a port post 19 September 20113 - 34 calls to call centre and four personal visits to store - still not happened. Tried to speak to CEO was told he do ...
DO NOT TRUST VODACOM! For 5 years this useless Vodacom has been illegally deducting insurance premiums which I did not consent to or approve. Vodacompletly useless helped itself to my bank account to the tune of R4 424, 00! When I demanded a refund they paid out R1 659, 00? This without explanation ...
WE CANCELLED UN-USED TINS AND LINE RENTALS IN JULY... ITS NOVEMBER AND WE ARE STILL PAYING FOR THE TINS AND LINE RENTALS WE CANCELLED IN JULY. IF WE PHONE 10217 ALL THEY GIVE US IS A REFERENCE NR. REALLY? LIKE A REF NR WILL REFUND US THE TINS WE CANCELLED. IVE E-MAILED NELLY GUMEDE SEVERAL TIMES ...
Went back to cell c store on 8 November, two weeks after booking my phone in for repairs just to check on the progress as I was told it could take upto 21 days. The consultant then told me (without making any attempt to check my account) that it takes 21 days. I said I need a solution because I'm ...
I have continually received poor service. On opening my Data account for my 2GB of Vodacom data I was told a) that they would pair this up with my existing cell phone account so there would only be 1 debit order. I was told that I would be on TopUp so that if I ran out of data I wouldnt get charged ...
I walked into the Clearwater Branch to buy an Ad-hoc data bundle since I was running out of my bundle - 20 August 2013. Johan helped me, and told me that it will take an hour to activate, before I can use my phone as per normal. Which I did. At the end of the month I got a massive bill, and found ...