I signed the unlimited contract on 8 January, finally (after numerous calls) managed to get my number ported on 14 January and canceled the contact on 15 january due to lack of coverage. I have followed up regularly since then to ensure it is canceled and was billed over R2000 today for this month ...
In November 2013, i changed my contract to the U-Choose Smart M. I had no problems loading airtime on in December. Then January came, and I could not load airtime on, not from my bank account (tried that 12 times), not from your vodacom stores (tried that twice with the customer service person at ...
Why am I paying for a 6-10Mbps line if I according to [URL Removed] NEVER get more than 1.7Mbps download speed and upload speed 0.30Mbps? This is false advertising! Rather only have one package and stop giving us false information that makes customers believe that if they pay more, that they get ...
Waited 32 minutes in the queue, while 3 people were being helped. If it takes this long to assist, then the long process of upgrading phones needs to be addressed! 9 people in the queue, 3 assistants on duty. If 3 out of the 9 also wanted to upgrade, it would mean an hour in the queue! Unacceptable! ...
I booked my phone for repairs, after two weeks without feedback i went to enquire about my phone's repair and i was told i would be receiving my phone in a day or two. and then later i receive a text saying that my phone was allocated a technician, only after my enquiry, and this happens after i ...
I have a mobile contract with them which I have not used for over a year. They kept calling to upgrade me and I kept telling them "no thank you". Then I called to cancel the contract and was told to complete the forms and return via email which I did on 24 October 2013. Bear in mind that ...