I called Vodacom's call center to see if my sim in my dongle was still activate as I havn't used it since January, and I thought it would be locked. The person I spoke to checked, and said it's not. Even though I told her that it doesn't work when I try put it in my phone etc. She told me to just ...
I recently switched from a MTN contract to Pay as you Go. Now I am still being charged R100 pm - so i wanted to call the MTN Contract Department - to find out why. But I keep getting booted out of the automated system as my number is no longer a contract number. Then i get referred back to the Pay ...
Since the 8th of October, I have had little or no service both on my landline and ADSL line. It took them exactly three weeks to send out a technician but to date the problem has not been resolved, I have been trying for the last week to report a new fault but always get told there is an error. I ...
My wife was billed R102.57 in November for Content Services. When I called Vodacom to querry this, they told me that my wife is subscribed to services from a company called WASPA. Firstly, my wife never subscribed to anything from WASPA.Secondly, Vodacom should have checked with my wife first to ...
My contract ended in September. money R279 was deducted in October and in November R338 was deducted. On the 15 November I went to MTN in Waterfront was told to call 808 and cancel c. No one before mentioned to me i must call in to cancel. If a customer does not respond to and upgrade message is it ...
Two weeks ago I notice a huge drop in line speed, can no longer stream, web pages taking several seconds to load, emails taking ages to download etc. log ticket. 1. 12 Nov if you dont respond to this in 48 hours we will close it.. ok respond yes this is a problem, that's why I sent the mail.. 2. ...