This is the 25th hour I have been trying to get hold of your contact centre at 808 and nobody ever answers. I even got up at 05h00 this morning to call hoping that someone would answer. This is totally unacceptable. My service has been suspended and I cannot get through to someone to discuss. If ...
It's time to give credit where it is due. After my complaint I received prompt and professional service from Vodacom and the matter has been satisfactorily dealt with. My thanks to the professionalism and diligence of Ragmah Stevens, she is an example of what customer service should be about. I ...
I signed up for a new Telkom LTE account in October. The sales person from SellDirect promised me full LTE coverage. I received my device and from Day 1 was unable to get LTE Speeds as promised. I reported the Issue and a technician was sent out to test signal. I have not heard from telkom ever ...
Today 02/12/2013 I received my statement from Telkom (8ta) and I saw on my statement that I have been charged for a wireless connection fee (R200) AFTER being told that we DO NOT GET CHARGED for activation fee. And instead of my bill being R380.00 for the full month of December (and I not to sure ...
I have a Vodacom Top up 315 contract. My account should be credited with R315 on the first of every month. This is now the second month I must call them and ask why my airtime is not loaded. This month I called twice and each time i'm about half an hour on the phone, seems like the consultants ...
On the 02/12/2013 I bought a R500.00 prepaid electricity voucher from Spar. As in the past I sms all the details through to unipin. After a while I got a sms back that they are experiencing problems and will send me the tokens later. I did receive the tokens later on but only the half. what ...