I have cancelled my Virgin Mobile account due to terrible service and I am going to port. Chris Barnard told me that my final airtime would be loaded yesterday and that my final bill would arrive in January so I haven't ported yet because he told me this. Now I have zero airtime on my phone! Why ...
Mweb's customer care is non-existent. Since 8:00am this morning (3 Dec 2013) am trying to get through to their help desk, sales department. In March this year I applied for a NEW 4MB ADSL LINE - which is bonded with our current 4MB line, in the contract they said that there is a promotional gift ...
On the 25th Nov 2013 after 23:00, I made a call to Vodacom call centre (082 111) and the customer service consultant named Mosidi just gave me a bad service, making me feel I shouldn't have called Vodacom since technology basically instructs me on what to do... I eventually requested the next ...
Good day, I had logged a query on the 24/10/13, with Customer Care 808 regarding my incorrect billing of BIS on my account as I do not use a Blackberry ever since my upgrade in June 2012, however I have been billed since June 2012 for BIS, I have spoken to an Agent by the name of Clive who logged ...
For the last two (2) months I have had problems with the billing relating to a 1 gig data bundle that I had attached to my account in August for a years period. in October when the problem 1st occurred, the account was rectified but there was no further feedback. then on the 22nd of November I got ...
I am having a problem with Vodacom as they are not delivering what they have offered me. I upgraded my cellphone contract to the Apple iphone 5S and they offered me an extra anount of 500MB data on top of the standard 200MB received on the Smart S package. I upgraded during the course of late ...