I recently went into MTN Fourways to do a sim swop as I had misplaced mine when changing phones. The agent informed that I could not get a new sim until I paid R6000 outstanding on my account. As i am on a direct debit it is hardly possible this is correct but if so MTN not contacted me as should ...
Walked into a virgin mobile store in Menlyn and asked to speak to someone from the cancellations department I made a payment arrangement with her and then I asked her to give me a reference number or some sort of proof of our conversation and she refused. She said someone els will contact me with ...
How long does it take for your department to provide feedback to clients??? why cant you give me a new phone like other stores do. This has been ongoing for more than 3 months!!! I want somebody senior to call me regarding this issue. this has now transformed from a service/repair issue to customer ...
Cell is got poor service. Since October to date I have been complaining about one issue and it's not resolved. I dnt know how many people I talked to.i requested them to cancel the two contracts I never applied for.and refund me. It seems like am asking something that has never been done ...
On checking my account information i found that even tho i had upgrade from a 2 gig tab contract to a 5 gig WiFi contract, i am still only getting 2 gigs of data. I reported this at Tygervalley branch, they told me it was correct on the accounts side but not on the network side. i was also told it ...
Reported to telkom that my phone line was not working on Tuesdays last week stil no one has contacted me and it seems that no one is looking into the problem so the end of the month when I recieve my invoice I will refuse to pay for the time the line was down they can't expect me to pay on time and ...