I repeatedly had to call the call centre to ask when my adsl was to be installed. I corrected my cintact details but still gave the technician the incorrect numbers so he couldnt get into my house when he was there. He left witouttelling anyone. I called to find out what happened. I then escalated ...
It's been 3 months since a billing issue I've raised. Since December, I've contacted Vodacom various times to investigate possible overcharging. The last call for ref number: 327820397 has since indicated that Vodacom is at fault and has overcharged me on my January bill. Al I need is for someone ...
Waited 3 weeks to get a reference, they said they will contact me back but did not, I had to phone back 3 times and spoke to 3 consultant and only the third one could help me. After that I paid my deposit (over 2 weeks ago) They booked a appointment and I got a sms confirming that the a ...
Last week my partner's account was debited for the month of December with an amount of R3675, 52 for an account that we had capped at R100. When we called Vodacom an asked them if there had been a mistake they informed us that there had not. Their reasoning for the excessive bill was the connection ...
Telkom promised that we would have our Internet line up and running on the 20th of December, yet to my oh so great shock, nothing, after 130 calls, and a lot of rude call center agents, still nothing, I am getting frustrated and this should not be allowed to carry on any further, I don't care if ...
I have been trying to phone 10210 to change my ADSL service for a week now. I have been on hold for 11 minutes and hung up. Yesterday I waited 15 minutes before hanging up. Today the line finally went dead after 31 mins and 24 seconds. Should I try for longer tomorrow? "The operators are busy ...