I upgraded in Dec 2013. My first payment is due Jan 2014 which was suppose to be collected through a debit order. Now nothing was debited from my account. This morning I did a eft and a few hours later receive a sms to tell me my account is in arrears and as a result your line will be suspended. ...
I have a Cell C Straight up Top up contract, yet for the last 2 months got bills for Airtime. When checking the airtime on the phone, it wasn't even used up for the month. Please reverse these amounts R87.25 and R156.36, thus should I expect a extra bill for R200 next month??? ...
I logged a problem with the call centre on Saturday and I was promised a call back from a technician within 24 hours of the complaint being logged. I am now waiting for over 72 hours to get a response and the problem still exists. Is this how you treat customers who have 4 contracts with you? ...
In October 2013 a upgrade was done on my line, contacted vodacom and was promised that I'd be phoned by the dept. No one ever phoned me and I had to do my own follow ups. At the beginning of December they credited the account with R340 which was not the whole amount of R736. In December I did my ...
I cancelled my business lines as at 1/11/2013 and Telkom came and uplifted my switchboard. I now receive a bill charging me for my lines and switchboard in December. I phoned 10217 and spoke to Lefo in the billing/accounts dept. Lefo confirms the line has been cancelled but cannot assist me with ...
How do you make money and how do you survive your business shame on you - I have been trying since October to resolve an issue on a 3G card and get pushed from pillar to post, not even a customer service complaint logged on your own web-site elicited a response from you. Most certainly not a ...