I posted a report on Hello Peter on 31 December regarding Vodacom's poor handling of a Deal Match. I was contacted by Adnaan van Heerden who is responsible for handling my complaint. Eight days have passed since Adnaan took the case and I have neither had an explanation nor an apology why my ...
I have cancelled my contract in writing on 22 Oct to be effective 22 Nov 2013 (Telkom direct store didn't have the phone I wanted in my upgrade). Yesterday I received an invoice and I am STILL BEING CHARGED for this mobile contract and now it looks as though I'm in arrears - this is bothering me as ...
I was using a 2mb line from Telkom and was then upgraded to a "4mb" line. i have been phoning them since November 2013 asking why it is i am only getting the speeds of a 2mb line still. They kept spinning stories its because of my line is congested.. which is complete none sense as i even ...
I'm a first time contract customer with MTN and not very happy with the service, I took out a contract in July 2013 with MTN and have had endless problems with them, firstly I wanted a top up r200 contract which they put me on a top up r100 then I got a call from MTN a week later saying I was on a ...
I am fast losing my patience with Vodacom. I have tried numerous times to settle my so called outstanding account with Vodacom but when I go into the store they are unable to find any record of my account despite searching under my number, ID number, new phone number, address... now a lawyer left a ...
Just received an sms that i used 413mb of data in December. Bull!! I allegedly used more than 300mb in November, so I kept a close eye on my available balance last month. You'll see on my bill that I used the *111# command a number of times and not ONCE was I over the limit. I don't believe that I ...