Telkom recently begun upgrading ADSL lines from 1Mb/sec to 2Mb/sec and I called the customer care center on 10210 this morning (08:15) to enquire when our line would be upgrade. I was put through to technical support in Bloemfontein and I think the woman's name was Jo or something similar. She was ...
Please refer to my previous 2 messages sent on 2 Dec and 13 Dec. I received the standard generic response which means absolutely nothing (probably computer generated). I need feedback on why my call limit was moved to R650 without my consent causing extra, unwanted charges. Judging by the countless ...
Good day, today is day 17 since the collection of a phone I havent heard a word from either Vodacom or Elite Mobile. We phoned Vodacom yesterday we were told we must phone Elite Mobile. Phoned Elite Mobile they said we must phone Vodacom cancellation department. Yesterday I received the statement ...
I phoned to cancel my contract as my son went overseas and the contract expired. They told me if I still want the number I should phone after the contract ended to move it to pay as you go. They never once mentioned that I'm still going to pay my contract fee for a specific amount of minutes etc. I ...
It took me 3 days to actually block a device. I was due for an upgrade on my other contract. I chose to upgrade on wednesday the 8th Jan 2014. I called on the 9th Jan 2014 to check the status and was told they cannot pick up my order on the system I was then put through to the upgrades department ...
Just wondering why the website has been changed so you can no longer order an upgrade phone online. You now have to leave your details so a consultant can call you back (if your lucky). As a result you can no longer view the phones available for upgrade as you used to be able to do, without going ...