Last week Saturday I paid my Telkom bill of R332.00 in full. However, this morning, I received an sms from Standard bank informing me that a debit order for the same amount has gone off my cheque account also for Telkom. As soon as I double checked my bank statement just to make sure, I contacted the Telkom call centre in order to get the second payment refunded. Now, all that's happened was that I was transferred from one call centre agent to the next. The call took over 45 minutes and, yet, and I am no closer to getting my problem solved. I even offered to submit my receipt as proof of payment but to no avail! This is really ridiculous behaviour on Telkom's part. How can there not be one single person at your call centre who can adequately assist me in this matter??!
0 comments