AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - ACCOUNT PAID OCT/NOV 2012 | #89969

Cell C
ACCOUNT PAID OCT/NOV 2012

IF I HAVE TO GO INTO DETAIL ON THE SHOCKING SERVICE FROM EVERYBODY AT CELL C, I WOULD NEED PAGES AND PAGES. SO TO MAKE A LONG STORY SHORT
ON THE 11/10/2012 AND 01/11/2012 PAYMENT WAS MADE ON OUR CELL C ACCOUNT TO SETTLE THE ACCOUNT THIS WAS AFTER ALMOST A YEAR OF TRYING TO GET HOLD OF SOMEONE AT CELL C TO SORT OUT THE PROBLEM WE HAD ON THE ACCOUNT. IN THIS YEAR - E-MAILS WERE DELETED BY CELL C EMPLOYEES WITHOUT BEING READ, ON PHONE CALLS MADE TO CELL C WE WOULD HOLD ON FOR ABOUT 20 MINUTES WITHOUT SOMEONE ANSWERING THERE PHONE, IN FACT THE ONLY PERSON WHO ANSWERES THE PHONE AT CELL C IS THE SWITCHBOARD, HEAVEN FORBID THAT THEY TRANSFER YOU AS I DO NOT THINK THAT ANY OTHER PERSON WORKS AT CELL C.
FINALLY A PERSON BY THE NAME THUTO MONAMA, WHO ON ALL HIS CORROSPONDENCE HAD NO TELEPHONE NUMBER WHERE HE COULD BE CONTACTED, THE OTHER PERSON IS K. FOURIE
I WAS SENT A E-MAIL ON A CELL C LETTER HEAD STATING THAT ONCE THE ACCOUNT WAS PAID IN FULL, CELL C WOULD COMMUNICATE WITH ITC TO CLEAR THE BAD PAYMENT LISTING
I E-MAILED THE PROOF OF PAYMENT TO [Email Removed] WE GOT A CALL FROM A LAWER FIRM FOR NON PAYMENT OF ACC, I TRIED TO CALL CELL C - NO ONE ANSWERES - SUPRISE

Date:

Company: Cell C

Country: South Africa   City: Head Office

Category: Telecommunications

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