Neotel
Why am I getting charged when I cancelled contract

I cancelled my account yet I'm still being billed? Please see my email which I've sent to Neotel

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Ryan Johnson [Email Removed] 2013/04/09
To: [Email Removed]

To whom it may concern

I cant understand why I am still getting billed when I've asked for my contract to be cancelled.

Please can someone phone me regarding this matter.

Regards
Ryan Johnson
0727184653
Actions
Ryan Johnson [Email Removed] 2013/03/14
To: [Email Removed]
Cc: [Email Removed]

To whom it may concern

Account number: R000713093

As of immediate effect, may the 20 business days begin, so that my Neotel internet contract can be terminated.

Reason: Poor customer service and internet connectivity issues without Neotel letting their customers know.

I expect a reply to this email from the person manning this mailbox, acknowledging my email has been
received and the termination process has been activated.

Regards
Ryan Johnson

From: [Email Removed]
To: [Email Removed]
CC: [Email Removed]
Date: Thu, 14 Mar 2013 08:45:09 0200
Subject: RE: Cancel Contract

Good day Ryan Johnson
Thank you for your e-mail.
Account number: R000713093