These guys are an absolute joke,
i applied for a datamax 15GB 3 weeks ago and i have been told the deal is not loaded onto the system so it cannot be activated for me until the deal is loaded.
I'm not even going to start with "How long does it take to load a deal??? "
but more to the point, how the can you advertise a deal in media and on line and not have the system ready and waiting?
I have been assured this matter has been escalated to a regional manager however nobody is allowed to give me the managers number, so we must play "man in the middle" and "broken telephone" through the sales staff.
this is business people, if you cant provide the goods people will go elsewhere.
oh please spare me the auto generated zero customer care response:
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Regards,
8ta Social Media
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