AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Can somebody pls cancel my contract | #78704

Cell C
Can somebody pls cancel my contract

On the 22nd i called the call centre to find out the process to cancel my contract as the contract was only going to expire on the 14/06/2014, i was then told to send a cancellation letter which i did and i was told that the settlement amount will be sent to me in 24 to 48 hrs but that never happened, i kept on calling until sat 30th i was given the settlement amount of R3927.00 which i paid the very same day and faxed them the proof of payment. tuesday i called the call centre and i was referred to the retentions department to cancel the contract as the settlement was reflecting on their side, i spoke to a lady named Audrey and she gave me this ref no for that call1304020000011915 and she told me that she was busy cancelling the contract as we were speaking and my number will be on prepaid and i will be billed my last debit order on the 20th for march usage. to my surprise my contract is still active and when i called them again I'm told she probably forgot to cancel it, can somebody pls see to my query and resolve this issue as i don't want to be billed unnecessarily.

Date:

Company: Cell C

Country: South Africa   City: Retentions department

Category: Telecommunications

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