I am still waiting for cell c to contact me regarding a matter i have reported to their team a month ago now. I returned my phone and it was approved for an out of box failure. I indicated at the time of return that in the event that the out of box failure is approved, I would not want a new handset as per my right according to the Consumer Protection Act and opted for a refund. I DONT WANT THE NEW PHONE, I WANT TO CANCEL IT
A refund in this case would be a cancellation of the contract, refund of my connection fee and the retun of the Cell C sim card to yourselves, . I fail to understand why till now this isnt clear as what I suspect shall happen is that I shall be billed for a handset at the end of March that isnt in my possession. I dont want this happening. I have recieved an email from a S Mhlongo to which i responded to and havent recieved feedback, i cnat get through to you call centre as it keeps stating some technical area. Im getting fedup now. Please can some one callme on 078 817 1937 or 082 847 2470. The number in question is 0742065190.
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