I know how to use my iphone properly & have customised it to save data & battery (notifications are to a minimum and applications closed properly). in OCTOBER my data suddenly started disappearing. I have called MTN numerous times requesting a DETAILED itemised bill with data usage & internet sessions & URLS. All I received was a list of URLs from Musa Twala (billing dept) which did not help me as i could not pinpoint which site was using chunks of data. Musa does not respond to the calls that have been logged on the system. I keep calling & have escalated it to Musa's supervisor numerous times (through Lindy - call centre supervisor). NO RESPONSE.
if MTN is not going to help me (as required in the contract between us & a service I pay for) I would like it terminated immediately at no cost to myself.
here are a few of my ref nos & dates (I have not taken them all down):
1st call about missing data - 20 october
21 dec - req1559397
26 - dec - constance - request itemised bill
1 jan - 95703828 - request musa twala to call me for extra data info
21 jan - warren - request billing dept supervisor to call me
26 jan - 96370713 - gillian - escalate to supervisor
3 feb
15 fe
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