Las week I filed a complaing regarding a mess-up om my account. A lady did phone me and emailed me with all the details and assured me that all sorted out. Since then they have been trying to take that same incorrect amount off my account. Now when a payment was paid into our account, 8ta's incorrect debit order went through. This is the email sent to me:
Good day Amanda
Please be advised that the above mentioned number has been ceased accordingly.
A credit of R896.32 has been passed for January Bill for 081 4750524.
Please see the below for better understanding:
Jan 2013 081 3402346 R405.22
081 7325017 R263.50
081 4750524 6.32 (Credited)
081 4750165 R147.13
Total R815.85 R1000 (Pmt) - R815.85 = R184.15 Overpaid
Feb 2013 081 3402346 R405.00
081 7325017 R263.50
081 4750165 R159.00
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Abashni Lutchman
8ta: TM-SOC-Billing
This must be sorted out be paid back before the weekend. We are sick and tired of this!!
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