Was called in October Last year to renew upgrade my contract. The story is too long to describe, so will only describe the last part of the story, a new phone deliver in December, only to discover the sim guard was broken, but because the phone was not opened within 7 days of receiving, I told, " there is nothing we can do". I was told to send it back to durban, which I did, only for it to take over a month to be sent back after calling and enquiring where the phone was, to told there is " no fault found " by vodacare. I then said I wanted to cancel the contract, to which Elite Mobile, said that they have nothing to do with the contacts, this is now with Vodacom, so to cancel this contract (which is costing over R500 a month), there would be a R 10k cancellation penality. So the end result is I sit with a phone that is broken .. and I know other service providers who would have exchanged this phone regardless of the 7 day policy. Unacceptable non caring unwilling attitude really stinks... what about customer care???
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