We had two contracts with Virgin. One was migrated to a different service provider in July and the other was cancelled an changed to pay as you go in November 2013. Firstly they mixed the two contracts up and claimed that the contract that was migrated only expired in September and that we had to continue to pay for it until then but the other contract had already expired in May. But when I went to then cancel the other contract and change it to pay as you go I was told that my number only expired at the end of November and the other contract that was migrated expired in May. So why did we have to pay until September for a number that had been migrated? Now I see I'm still being debited for the contract I cancelled in November 2013, and on top of that I've been debited for more than the contract amount. I've phoned head office only to sit on hold for 30min, your service is TERRIBLE! And I don't accept that I'm being charged for outstanding fees because when I cancelled the contract I paid the outstanding fees and the cancellation fee. Can someone please sort this out! We want our money back.
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